Customer FAQs

Q) What should I do when I cannot access the SMS Zing web application?

A) Please check if you are entering the right URL for the SMS Zing web application. In some cases, even if the URL is right, due to network delays the request may be timing out. Please try again after some time.

Q) Why are my login credentials - user name and password - not working?

A) The user name and password are case sensitive so please enter the user name and password in exactly the same format. If the user name and password still do not work, please contact support to resolve the issue.

Q) Why are mobile users not receiving my messages?

A) Sometimes SMS service provides drop SMS message that do not have pre- authorised Sender IDs. Please make sure you are using a Sender ID that has been authorised.

SMS service providers also filter messages for their content and if they feel the content is objectionable the messages will not be sent. Please make sure that the content you send is decent and not spam.

Please contact the support team for more information in case the problem persists.

Q) What if the Sender ID of the delivered SMS messages is changed?

A) SMS service providers may not allow dynamic Sender ID. In such cases, the service provider may replace the client's Sender ID with the provider's own Sender ID. Please contact the support team for more information in case the problem persists.

Q) What if I need additional features in the Web application?

A) We are always looking at ways to improve customer experience. So if you feel there is a feature missing in the current Web application that will give good benefit to custom- ers please contact the Sales team.

Q) What if I do not receive my user name and password?

A) Please contact the Sales representative or the Support team to receive the user name and password.

Q) What if I want to change my password?

A) Currently, there is no facility to change the password from the Web app itself. Please contact the Support team to request a new password.

Q) How can I resolve issues related to billing?

A) Please contact the Support team with specific details regarding the billing issue and g we will try and resolve it as early as we can.